Privacy Policy

At truewin-ae.com, your privacy is our top priority, and we are committed to protecting your personal information. This Privacy Policy outlines how we gather, utilize, and secure your data when you visit our website.

General Information

We process your personal data solely to provide our online gaming services. Typically, we do not share your information with third parties; however, there may be occasions where legal obligations require us to disclose your personal data or if it is deemed necessary for public interest.

You have the right to request the deletion of your data, commonly referred to as the "right to erasure." If you would like us to remove your information, please contact us.

By using our website and submitting your information, you consent to the processing of your personal data as described in this Privacy Policy. If you do not agree to these terms, we kindly ask that you refrain from using our website or providing your personal information.

Purpose of Data Collection

We collect and use your personal information to comply with legal and regulatory obligations, perform historical and statistical analyses, enhance security, and ensure the effective delivery of our services. Occasionally, we may contact you via mail, email, phone, or mobile to inform you about our products, events, promotions, and special offers.

The information you provide during online registration will be securely stored and used exclusively to verify the legitimacy of your registration and activities on our website. By sharing your information, you acknowledge that you do not view this use as a violation of your rights under applicable regulations.

If you wish to opt out of receiving promotional materials from us, you can do so at any time.

Disclosure to Third Parties

We maintain a strict confidentiality policy and will not disclose your personal information except to authorized personnel who need access to provide you with services. In certain cases, we may be required to share your personal data with authorities due to legal obligations.

Protection of Information

We take the security of your data very seriously and implement physical, electronic, and managerial measures to safeguard your personal information. While we make every effort to protect your data during transmission, we cannot guarantee complete security over the Internet. Therefore, we encourage you to exercise caution when sharing your personal information online.

Access to Information

Our management team and Anti-Fraud Team have access to the personal information of registered players. You have the right to request access to the information we hold about you. To review or update your personal contact details, please reach out to us, and we will provide you with the necessary information. You also have the right to correct any inaccuracies in your information or request its deletion.

Commitment to Privacy

To maintain the confidentiality of your personal information, we communicate our privacy policies to every employee.

Please be aware that our website may contain links to external sites. We do not share your personal data with these sites and are not responsible for their privacy practices. We encourage you to review the privacy policies of any external websites.

If we plan to use your personal information in a manner different from what was stated at the time of collection, we will notify you accordingly. Please note that this Privacy Policy may change at any time, and we recommend reviewing it regularly to stay informed about any updates.